In most cases, Yes. While it's not absolutely necessary to have your domain registered through us (you can simply set the DNS settings for your domain to our name servers via your existing registrar and have your domain resolve to your account on our servers) some customers prefer the convenience of having us administer their domain as well as host their website.
If your domain is hosted via any of the registrars. Domain transfers are strictly optional and performed upon request, to initiate a domain transfer submit a trouble ticket specifying the domains you wish to transfer.
If domain is from PDR:
After getting your payment against your order no. to renew and transfer your domain here at our server, we need your domain control panel details which will be provided to us by your existing service provider.
If you are already having the same then please serve to us otherwise your existing registrar is to be contacted to get the same.
Note: Before providing the domain control panel details to us please ensure with your existing registrar that your domain should be unlocked, privacy protection should also be disabled. And domain should be at least 60 days older. Otherwise we will not be able to transfer your domain.
If domain is from some other registry:
After getting your payment against your order no. to renew and transfer your domain here at our server, we need the domain transfer/authorization code which will be provided to you by your existing domain registrar.
Once you simply get the transfer/authorization code then please serve the same to us, so that we can proceed further.
Note: Before providing the domain transfer code to us please ensure with your existing registrar that your domain should not be expired and should be unlocked, privacy protection should also be disabled. And domain should be at least 60 days older and you should have access of administrative email id. Otherwise we will not be able to transfer your domain.
Also note that all we can do is to initiate the transfer request and that there are numerous reasons for which a transfer attempt may fail and there is no way we can guarantee success.
Possible reasons we may be unable to successfully process a transfer include, but are not limited to:
• you are not listed as the Registrant, Administrative Contact or Technical Contact for the domain
• The domain has been registered for less than 60 days
• The domain is not registered with the one of the supported registrars listed above
• The Administrative Contact for the domain refused the transfer request
• the domain is under dispute and has been placed on Registrar-Lock or Registrar-Hold
Transfer Tips:-
In order to maximize the chance of a successful transfer prior to requesting a domain transfer perform a whois lookup of your domain via your domain registrar's website and verify that (a) you yourself are listed as the registrant and (b) that the contact information for the domain is valid. In particular make sure that the email address listed for you is a valid, active account as in order for the transfer to succeed you will have to authorize it by responding to an email which will be sent to that address.
Some domain registrars will not initiate or approve transfers for domains which are approaching their expiration date (some registrars cut off transfers 10 days prior to the domain's expiration however policies vary) so if you decide to transfer your domain registration for the best results you should look to initiate the process at least two weeks before the domain is due to expire.